Registration > Terms of Use

The security of your personal information is very important to OMERS. We are asking you to read these terms and conditions to help us protect your privacy.

By submitting this electronic registration form, you agree to exercise due care in the use of myOMERS, including (but not limited to):

  • Complying with all applicable laws in registering for myOMERS and accessing and using myOMERS;
  • Being fully responsible for all activities occurring under your username and password;
  • Signing-in using only the username and password that has been assigned to you;
  • Not sharing your password with others;
  • Not allowing others to use myOMERS when you are logged in;
  • Reporting any unauthorized use of your username or password as soon as possible by calling 1-800-387-0813 or 416-369-2444, Monday to Friday between 8 a.m. and 5 p.m.
  • Not intentionally spreading viruses and other malicious computer code to OMERS system or its third party service providers;
  • Permitting OMERS or its third party service providers to use its security tools in support of myOMERS.

You also agree that the pages of this website are written documents and that when you click buttons (Agree, Confirm, Proceed with Estimate, Submit) on the website, it has the same legal effect as your signing a hardcopy version of a page and delivering it with intent to be bound.

OMERS may suspend or terminate access to myOMERS if it reasonably believes that the access could cause potential harm to OMERS or its third party service providers' system or there is a violation of these terms and conditions. OMERS may amend or modify these terms and conditions from time to time by notifying members of such amendments or modifications and providing notice on Continued use of myOMERS after such notice constitutes your acceptance of such amendments and modifications.

Security of your information

To enter this site OMERS issues you a personal username and personal password. To help us secure your personal information, you must keep your username and password confidential. If you believe that your account number or password is no longer secure, call us immediately at 1-800-387-0813 or 416-369-2444, Monday to Friday between 8 a.m. and 5 p.m.

We take great care to ensure that the use of myOMERS and the services available through it are safe and secure. We are committed to protecting the security of the site, as well as the confidentiality of personal and financial information within the web server hosting myOMERS and our internal computer systems.

Please note that regular, unencrypted e-mail messages over the Internet are not secure (i.e. not private) at this time. Please do not send personal or financial information to us using unencrypted e-mail. We are not liable if you send confidential information to us over the Internet using regular, unencrypted e-mail and that information subsequently becomes public through no fault of ours.

To add more protection we use cookies to monitor use of our systems. These cookies are not used to reveal your personal information or track your web usage. They are used so that we can provide you with proper access and content. As well, we use encryption to secure the transmission of information between you and myOMERS. We will not disclose your personal information to third parties without your consent. Please read the Security section to find out more. Also, please see OMERS Privacy Statement to members for more information.

Collection and use of your information

Personal information is collected for pension administration purposes by OMERS under the authority of Section 35 of the OMERS Act, 2006. OMERS does not share your personal information with any other person other than for purposes of pension plan administration, and, by providing personal information, you consent to its use for those purposes.

By using this site to provide your information to OMERS, you are giving OMERS consent to collect, use, retain and dispose of your information and use it for improving our communication with you and for providing services to you in the future. Please note that OMERS uses third party service providers in the course of administering your pension and you consent to OMERS sharing your personal information for pension administration purposes. OMERS does not allow its third party service providers to use personal information provided by OMERS for any purpose other than pension administration. At any time you may request access to OMERS records of your information in order to verify that your information is correct and you may request a correction of any of your personal information.

Any questions regarding the collection of personal information should be directed to OMERS Client Services at 1-800-387-0813 or 416-369-2444, Monday to Friday between 8 a.m. and 5 p.m.